Reveu.me Support | Shopify Product Reviews Help

01

Getting started

Starting with Reveu.me

Learn what Reveu.me does, how to install it, and what you need to start collecting product reviews.

What is Reveu.me?

Reveu.me is a Shopify product review app for collecting ratings, written feedback, customer photos, and verified buyer reviews. It also includes automated review requests, moderation, storefront review widgets, review imports, and discount popup tools.

Is Reveu.me free?

Yes. Reveu.me is currently free to install from the Shopify App Store. Current pricing information shown on the Shopify App Store is the source of truth.

Is Reveu.me available on the Shopify App Store?

Yes. Reveu.me is live and can be installed directly from the Shopify App Store. View Reveu.me on Shopify .

Do I need coding experience to use Reveu.me?

No. Reveu.me is designed to work through the Shopify admin and theme editor. Storefront features use Shopify theme app extensions, app blocks, and app embeds.

What should I set up first?

Start by adding the Reveu.me review blocks to your Shopify theme. Then configure your review policy and storefront review form. After that, enable automated review requests if you want Reveu.me to follow up with customers after fulfilment.

02

Reviews and verification

Collecting and managing reviews

Understand review submissions, verified buyers, moderation, merchant replies, helpful votes, and reporting.

What information can customers submit?

Customers can submit a star rating, review title, written feedback, supported photos, their name and email address, and relevant product information depending on the review flow.

Can customers leave photo reviews?

Yes. Reveu.me supports customer photo uploads with review submissions according to the merchant's review settings and moderation rules.

How does a review become verified?

Reviews submitted through secure post-purchase review-request links can be identified as verified buyer reviews. Reveu.me can also use supported Shopify order matching when that verification option is enabled by the merchant.

Can I allow only verified buyers to review?

Yes. Merchants can configure a review policy that limits accepted reviews to customers who can be verified through the supported verification flow.

Can I moderate reviews before publishing them?

Yes. Reviews can be published, hidden, replied to, or deleted from the Reveu.me admin. Automatic publishing behaviour can also be controlled through moderation settings.

How does automatic publishing work?

Merchants can choose whether eligible reviews publish automatically, configure a minimum rating, and hold reviews containing blocked words for manual moderation.

Can storefront visitors report a review?

Yes. Visitors can report reviews and merchants can review reported content from Reveu.me. Visitors can also mark reviews as helpful.

Can merchants reply to customer reviews?

Yes. Merchants can add a public reply that appears with the customer review on the storefront.

03

Review requests

Automated post-purchase review emails

Configure when requests are sent, which customers qualify, how the email looks, and how buyers return to leave verified feedback.

When are review-request emails sent?

Review requests are scheduled after fulfilment using the delay configured by the merchant.

Which customers receive automated review requests?

Reveu.me applies the merchant's review-request settings and supported Shopify customer consent information when determining whether a request should be scheduled.

Can I customize the review-request email?

Yes. Merchants can customize supported email content, headings, button text, branding, and other available template settings.

Can I preview or send a test email?

Yes. Reveu.me provides template previews and test-email options so merchants can review the customer experience before activating automated requests.

What happens after a customer clicks a review-request link?

The customer is taken to a secure review form connected to the relevant review request and product. Eligible submissions made through this flow can be identified as verified buyer reviews.

What happens when an order contains several products?

Reveu.me creates product-specific review opportunities so customers can leave relevant feedback for eligible products from their order.

Can automated review requests be disabled?

Yes. Merchants can disable automated review requests from the review-request settings area.

Can customers unsubscribe from review-request emails?

Yes. Reveu.me supports unsubscribe handling and email suppression so customers who unsubscribe are not repeatedly sent automated review requests.

04

Review imports

Moving existing reviews into Reveu.me

Import existing review history, map your data, match Shopify products, and review the result before and after importing.

Can I import existing reviews?

Yes. Reveu.me supports review imports using CSV files and also provides an Etsy review import workflow.

Can I map columns from my CSV file?

Yes. After uploading a CSV, you can map supported source columns to the corresponding Reveu.me review fields before continuing.

How are imported reviews matched to Shopify products?

Reveu.me can match imported reviews using supported Shopify product identifiers including product handle, Shopify product ID, or SKU.

Does Reveu.me automatically match products?

Yes. Before the import begins, Reveu.me checks the product identifiers in the import against your Shopify products and shows which identifiers were matched and which remain unmatched.

Can I manually fix an unmatched product?

Yes. Unmatched product identifiers can be manually assigned to a Shopify product before the import starts.

Can several imported product groups be assigned at once?

Yes. The CSV product-mapping step supports selecting multiple product identifier groups and assigning them to a Shopify product in one action.

Do I have to fix every unmatched product before importing?

No. Manual product assignment is optional. You can start the import with unmatched products remaining. Reviews whose products cannot be matched are skipped during processing.

What happens to unmatched reviews?

Reviews that cannot be connected to a valid Shopify product are skipped. Reveu.me records the imported and skipped counts in the import history so you can review the result.

Can I see how many reviews were imported or skipped?

Yes. Import history keeps the original review count and reports how many reviews were successfully imported and how many rows were skipped.

Are imported reviews marked as verified buyers?

No. Imported reviews are not automatically marked as verified purchases. Verified buyer status is reserved for supported verification flows rather than being inferred from imported data.

Can I import reviews from Etsy?

Yes. Reveu.me includes an Etsy review import workflow with Shopify product matching and publishing controls.

05

Storefront widgets

Displaying reviews in your Shopify theme

Add review content to product pages and customize the storefront experience through Shopify's theme editor.

How do I add reviews to my storefront?

Add the relevant Reveu.me app block through the Shopify theme editor and place it in the desired product template location.

Which storefront review blocks are available?

Reveu.me provides supported storefront experiences for product reviews, star ratings, review summaries, review lists, and review submission.

Can I customize the widget design?

Yes. Available widget settings include supported colors, typography, star appearance, spacing, buttons, layouts, and other display controls.

Can shoppers sort and filter reviews?

Yes. Reveu.me supports storefront review sorting and filtering options according to the widget configuration.

Does Reveu.me work with Online Store 2.0 themes?

Yes. Reveu.me is designed for modern Shopify themes using theme app extensions and app blocks.

Why is my review widget not visible?

Confirm that the correct Reveu.me app block has been added to the product template, that the theme changes were saved, and that the relevant widget is enabled in Reveu.me.

06

Discount popups

Storefront engagement tools

Configure optional popup experiences that collect visitor emails and present discount incentives alongside your review workflow.

What does the discount popup do?

The discount popup helps merchants collect visitor email addresses and present a discount incentive designed to encourage a purchase.

How do I enable the popup on my storefront?

Configure the popup inside Reveu.me and enable the corresponding Reveu.me app embed through the Shopify theme editor.

Can I customize the popup?

Yes. Merchants can customize supported popup content, appearance, discount messaging, and display settings.

Where are collected email addresses stored?

Leads collected through the popup can be viewed and managed through the relevant Reveu.me popup and lead-management area.

07

Privacy and account

Data, uninstalling, and support

Find information about Shopify privacy requests, review media cleanup, uninstalling, and contacting Reveu.me.

How does Reveu.me handle Shopify privacy requests?

Reveu.me processes Shopify privacy webhooks for customer data requests, customer redaction, and shop redaction as required.

What happens when Reveu.me is uninstalled?

Reveu.me processes Shopify's uninstall notification and performs the associated shop cleanup procedures.

Are review images removed when a review is deleted?

Review media associated with a deleted review is removed through Reveu.me's review-media cleanup process.

How can I contact Reveu.me support?

Email contact@reveu.me with your Shopify store details and a clear description of the issue.

What should I include when reporting a problem?

Include your Shopify store name, what you were trying to do, what happened instead, and any useful screenshots or error messages. This makes it easier to investigate the issue.

How can we help?